Operations Manager | AU Accounting Background | Onsite-Clark

Operations Lead/Manager

Shift: 7AM-4PM PHT

Arrangement: Clark-Onsite, Full Time

Job Description:

The key aspects of the role are summarized below:

• Team & Operational Leadership – Lead and oversee daily operations across all Philippine office locations, ensuring structured execution, balanced workloads, and consistent delivery against performance targets. This includes maintaining a strong on-the-ground presence, travelling regularly to each site, and proactively resolving operational issues.
  
• Client Focus & Stakeholder Engagement – Act as the primary in-market liaison for the client’s Australia team, translating client expectations into actionable plans. Build trust through regular engagement with key stakeholders.
  
• Performance & Quality Management – Drive a culture of accountability by monitoring KPIs, addressing underperformance, and aligning training with business priorities. Use data insights to continuously improve service quality and team effectiveness.
  
• Culture, Engagement & Retention – Champion a high-trust, high-performance culture by fostering ownership, responsiveness, and professional growth. Lead initiatives that promote wellbeing, reduce regrettable attrition, and ensure cultural consistency across all locations.
  
• Self-Management & Development – Demonstrate initiative in personal growth, decision-making, and leadership development. Actively participate in training and feedback processes to enhance capability and career progression.
  
• Collaboration & Relationships – Build strong, respectful relationships across the client’s organization and TOA teams. Facilitate cross-functional collaboration by setting clear expectations and maintaining open, timely communication.
  
• Live the client’s values - Demonstrating behaviour that clearly exhibits ‘living the values of the client’.
  
  Job Qualifications:
  
  1. Experience: 3–5 years in an offshore BPO or managed services operations role, with direct client engagement. Familiarity with Australian accounting, tax, or professional services workflows is preferred. Strong understanding of workforce management and operational best practices.
  
  2. Leadership & Communication Skills: Strong leadership and communication skills, both verbal and written Proven experience leading teams of 30+ across diverse functions. Comfortable working directly with senior clients and executives.
  
  3. Relationship Management: Well-developed interpersonal skills ensuring the ability to work effectively with people at all organisational levels.
  
  4. Analytical and Problem-Solving Skills: Strong analytical abilities with a high level of attention to detail. Strong analytical mindset with a focus on follow-through and results.
  
  5. People Management: Empathetic and people-focused, with the ability to hold high standards.
  
  Desirable
  
• Experience with Australian clients or accounting firms.
  
• Exposure to platforms like MYOB, or Xero, or similar.
  
• Strong documentation and report-writing skills.